I forgot my pin for Online Banking


Forgot My Online Banking PIN

You will need to reset your PIN. To start the process click on the Reset PIN link on the Main Login Page of BNC’s WealthManager Online Banking.

Please Note:  This option will only work if you have set up your PIN Reset Question and PIN Reset Answer in your Online Banking.  If you haven’t done this before we strongly suggest you do this as soon as possible.  

Instructions to activate your PIN Self Reset

The PIN Self Reset feature allows you to reset your PIN in the event you cannot contact the bank for assistance.
• Click on the “Options” tab at the top of the page.  
• Under the “Modify Personal Settings” heading find the PIN Reset Question and PIN Reset Answer boxes.  
• Type a question of your choice and the answer to this question and click “Submit”.
 
If you use this Reset PIN feature in the future, you will be prompted to enter your WealthManager ID, then confirm your email address, and finally receive an email with a temporary link that when clicked will allow you to create a new PIN.

If you have forgotten your ID and/or PIN and have not activated the PIN Self Reset Question and Answer you can call us at 1-800-BNC-BANK (1-800-262-2265) and we will be happy to assist you during regular banking hours.



Change My Online Banking ID/PIN

You can change your WealthManager Online Banking ID or PIN at any time by logging into your online banking session and clicking on the “Options” tab at the top of the page.  

Under the “Modify Login Information” tab can choose a new WealthManager ID and a new WealthManager PIN and then click on “Submit”.   Below you will find the new WealthManager ID and PIN Specifications required as well as some links to test your PIN strength.  

WealthManager ID: IDs must be between 4 and 20 characters, consist of 1 or more letters, numbers are allowed.  The following special characters are allowed: + _ % @ ! $ & * ~

WealthManager PIN: PIN must be between 8 and 15 characters, Alpha-Numeric-Special: Numbers, letters, special characters are required. The following special characters are allowed: + _ % @ ! $ & * ~

We have changed our PIN requirements to match the guidelines from the OCC (Office of the Comptroller of the Currency) and the FFIEC (Federal Financial Institutions Examination Council).   PINs are now required to be an Alpha/Number/Special Character combination.  To make this a more consistent PIN if necessary, choose a PIN of your liking and simply change the Number or Special Character each time a PIN update is required. 

For example if the PIN you used is -  SUNSHINE*1 - then each time you have to change it you can just increase the Number by one or change the Special Character. 

 

The following links will give you tips on creating a strong PIN and enable you to check your PIN strength.

Creating Strong PINS:   http://www.microsoft.com/security/online-privacy/passwords-create.aspx

Secure PIN Checker:       https://www.microsoft.com/security/pc-security/password-checker.aspx